Project Manager


Hyderabad, India


Mid-Senior level


Full Time

Posted on

December 11, 2023

Job Description

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The Project Manager will serve to partner with the project team to drive Accelerize 360’s projects forward to a successful customer Go Live. This role participates & maintains the planning and execution of customer implementations of A360's solutions. The PM must be effective in juggling multiple fast-paced engagements, and at the same time establish a trusted partner relationship with A360's customers. Project Managers will deliver projects using A360's methodologies and governance practices.

As a Project Manager, you will work closely with clients to translate project objectives into achievable timelines while utilizing Agile Scrum methodology and ensure the client achieves value from their Salesforce investment; and understand their businesses, overall goals, objectives, pain points, areas of opportunity, the definition of success, etc. and seek a clear understanding of how success will be measured in the engagement.

Typical day-to-day project activities include driving project schedules, anticipating risk and variance, cost containment and disruption handling, managing all project/people forecasts and project status communications. Project Managers will support leaders within A360's Delivery Organization and will direct and influence customers with customer-side project involvement, operational readiness, and project issue relationships.

Primary Responsibilities

  • Drive projects on agile methodology with focus on agile based release planning, user story grooming, user story estimations, sprint stand-ups & retrospectives, and release deployment
  • Facilitate project management functions including but not limited to scheduling, resource management, budgets, project margin, compliance, project hours approval & timeline
  • Exercise project control to efficiently manage task completion, contain scope and execute change requests as necessary, and identify and mitigate risks to the project
  • Guide the organization in PM best practices and mentor junior level PM’s and Consultants
  • Support complex projects in a fast-paced environment with deadlines, critical data, and details that are part of delivering end-to-end solutions
  • Deliver project tasks throughout the project lifecycle such as:
  • Create project plans and schedule, manage and update throughout the project
  • Manage & monitor ongoing work on user stories in a variety of applications including JIRA, Asana, Smartsheet, Salesforce
  • Create & manage Workforce Breakdown Structure (WBS) & resource planning
  • Monitor weekly/hourly project burn, track all utilization, update and manage accurate utilization, and manage capacity to keep team efficiently staffed
  • Create & send status update reports
  • Serve as the primary project and escalation contact as it pertains to budget, timeline and scope management
  • Participate and lead recurring project management and Scrum meetings as needed
  • Submit and review project weekly check ins
  • Manage project risk (track RAID log) and communicate anticipated risks to project stakeholders
  • Additional Project Duties:
  • Meeting prep (agenda, logistics, resource assignment)
  • Communicate action items and and next steps, post meeting
  • Partner with project leadership to Establish sprint schedules
  • Create sprint summary reports
  • Establish deployment plan (schedule, sequence)
  • Project Oversight
  • Review/complete project set up and go live checklists
  • Reviews and approves invoices, auditing for any rate mistakes, hours mistakes, misuse of terms, or any similar errors
  • Create & update project and resource forecasts
  • Review SOWs and Change Orders, collaborating with a Portfolio Director and Sales as appropriate
  • Manage and delegate work to the project team to ensure team meets all timelines
  • Manage conflicts with both internal and external teams and seek satisfactory resolutions

Required Qualifications

  • 5+ years of implementing enterprise-scale software or technology solutions as a Project Manager
  • Demonstrated project leadership skills, with direct responsibility for managing project teams, budget and schedule
  • Strong customer-facing communication and interpersonal skills with the ability to support complex engagements
  • Proven history of delivering high quality results on schedule and within budget
  • Ability to lead both small and enterprise-wide engagements, facilitate meetings, mentoring teams of junior team members and effectively managing client escalations
  • Successfully manage and communicate with a remote distributed team
  • Willing to adapt to hours of work in non-traditional business hours pending project needs
  • Ability to multi-task and perform effectively under pressure
  • Demonstrated negotiation, conflict management and leadership skills
  • Thrives in a team-based, high energy and fast-paced environment
  • Service-oriented and innately driven to produce outstanding customer satisfaction and results
  • Analytical and able to logically and methodically work through problems
  • Possess a sense of urgency with strong organizational and follow-up skills
  • Able to analyze customer issues, articulate comprehensive solutions, and craft a plan of action
  • Passionate about Customer Success and is a great listener
  • Embodies A360 culture and is a team player and exemplifies the company’s core values

Preferred Qualifications

  • 2+ years of CRM and implementation experience
  • 1+ years experience in the professional services/consulting industry
  • Bachelor's degree in Business Administration and/or Information Technology or equivalent experience.
  • PMP Certification
  • Agile SCRUM Master Certification preferred
  • Certifications (Admin, Sales, Service, Marketing, etc.) preferred but not necessary
  • Working knowledge of industry best practices and implementation experience of the salesforce product suite
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