Retail & ECommerce

Data-Driven Customer Delight

Our app is great for individuals, startups and enterprises

Today the standard for customer experience is a moving target. Salesforce can help you keep up with the tech giants. If you’re ready to build meaningful connections with your customers both in-store and online, you’ve come to the right place.

CX is the Name of the Game

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Whether a customer is browsing in your store or online, using a chatbot or messaging on Instagram, they’re merely continuing the same conversation. More than half of customers use different devices to start and complete transactions and 85% expect consistent interactions.

How Salesforce helps – Build a centralized hub where customer profiles are accessible in real-time. Now, your team can keep the conversation flowing across channels and devices.

Personalization, not Differentiation

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Your customers have tons of options; the way to get their attention is to speak to them as individuals, referencing their unique history with your brand. In fact, 52% of customers expect offers to always be personalized, up from 49% in 2019.

How Salesforce helps – Personalize marketing at scale by learning user affinities and offering informed “next best” product recommendations. You can even message customers on their preferred channel to kick the personalization up a notch.

Keep Customers Coming Back

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Brand loyalty is tricky: 54% of customers say it’s harder than ever for a company to earn their trust. Sadly, even after forging a connection, one unresolved service request can make them forget your brand’s merits.

How Salesforce helps – Route customer requests based on your team’s unique priorities, ensuring no one falls through the cracks. Also, keep customers updated on the status of their orders in real-time, making your service memorable.

Get Ahead with Data

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It can be hard to tell how your brand is trending versus the competition. That’s because often, information within a company is siloed. The average enterprise uses 900 different applications, only 29% of which are connected.

How Salesforce helps – Give your executives unparalleled insight. All Salesforce products have API connectivity allowing for nearly instantaneous communication between the multi-cloud architecture. Now, business decisions can be informed by a 360 degree view of business health.

Ready to make your brand unforgettable?

Book an intro call

What We Do

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Setup

We set up Marketing Cloud products like Personalization, Journey Builder, Email Studio, Automation Studio and more. Our experts make your customer journey a reality.

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Integrations

We connect Marketing Cloud with Commerce Cloud and data sources such as Sales Cloud, Service Cloud, CDP, MuleSoft, OMS and more.

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Service Support

We configure your customer service workflows and unify service requests from various channels.

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Sales Support

We help you manage key account sales by configuring Sales Cloud to your team’s specific needs.

Our Customers' Testimonials

“Highly recommended”

Accelerize360 was great to work with to sync data from Encompass to Salesforce successfully. Very professional and responsive during implementation. Was able to meet all of our needs. Highly recommended.

Diem Nguyen

Director of Program Management at
Mutual of Omaha Mortgage

“Great partner | A360”

What has really let us be able to do something so transformational is to have a great partner like Accelerize360 … having that extension of our team has been invaluable

Julie Dugan

Director, CMS & Loyalty Marketing at
PGA Tour Superstore