Hospitality

A First-Class UpgradeCustomer Delight

Hotels & resorts generally haven’t been early adopters of technology. Yet today, more than 80% of hoteliers wish their properties made better use of tech innovations. To make that wish a reality, learn the Salesforce best practices that have proven successful.

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Today the standard for customer experience is a moving target. Salesforce can help you keep up with the tech giants. If you’re ready to build meaningful connections with your customers both in-store and online, you’ve come to the right place.

Guest

All About the Guest

Even before and after check-in, your interactions with guests should be personalized. In fact, 72% of consumers say they only engage with tailored messaging.

How Salesforce helps – Record guest preferences in a single hub. This way your team can offer personalized attention (like discounts) in real-time.

Foster Loyalty

Loyalty is born when you encourage and reward guests for returning. The trouble is keeping track of everyone.

How Salesforce helps – Create custom dashboards & reports from aggregated data. With these insights, you can build modern loyalty programs.

Empower Your Team

Guests judge you based on how quickly your team handles requests. You rely on your team; meanwhile, 89% of hoteliers say technology makes their teams happier.

How Salesforce helps – Slash tedious tasks and extra clicks from employee jobs. Salesforce automates service ticketing & scales support with AI bots.

The Resort of the Future

Everything challenging about running a hotel is amplified in a destination resort. And across the board, 75% of consumers expect companies to use new tech to improve experiences.

How Salesforce helps – Track immediate guest feedback. Your team can automate messaging as this data comes in, sending guests relevant offers. 

S-Sources:
https://www.forbes.com/sites/blakemorgan/2020/02/18/50-stats-showing-the-power-of-personalization/?sh=36ce03a12a94
https://www.salesforce.com/news/stories/state-of-the-connected-customer-report-outlines-changing-standards-for-customer-engagement/
https://www.salesforce.com/blog/what-are-data-silos/

E-Commerce + SalesforceRetail & Ecommerce

What We DoWe Do

Analytics

We set up tools like Intelligence, Einstein AI & Tableau Analytics to help you track key metrics.

Loyalty Programs

We unlock Salesforce Loyalty Management to connect your programs to a larger brand or create a new initiative.

Sales & Marketing

Sales Cloud & HVS support your corporate bookings and catering. For marketing, we help you boost guest CX.

Service Support

We help you automate personal service with Service Cloud & Slack. No guest request is overlooked.

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Sir Richard Branson

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The key is to set realistic customer expectations and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.

Richard Branson
Director of Program Management at
Mutual of Omaha Mortgage

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Ecommerce + SalesforceRetail & Ecommerce

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